I ordered two sofas from DFS which arrived in February 2008 and on delivery the feet were faulty.

The delivery guy arranged for the store to come out to change the faulty feet. This they did ( I had to take some time off work to allow the repair guy to do the work)

About 2 months later the springs came off the frame and sank in the middle. Again I had to arrange for the upholsterer to attend to make the repair again taking time off work

Then in October the lining began to come away from the arm of the sofa. I phoned the store to say that this was now unacceptable to have 3 call outs in the first 8 months of a Sofa life and asked for replacement sofas as I was totally dissatisfied with the quality of the sofas

The manager of the Basildon store said that they were in warranty and that they would fix them during this period . I argued that that is not the point and I do not want to be taking a day off work every 2 months for the next few years whilst I have my sofas fixed.

He continued to imply that it was not faulty workmanship but possibly that I had broke the sofa in some way as ‘it was unusual for this to happen’ and that my sofas were ex display models (which I hope they are not given it took 6 weeks for them to arrive

I am pursuing for replacements but as I purchased these via finance and the repayments have not yet started am I within my rights to not pay citing that the goods are not fit for the purpose they were provided

You have a warranty not a guarantee! they are both different.

Under the terms of a warranty it covers yourself and the store to repair and rectify any broken / damaged parts.

By not paying your finance agreements only hurts yourself as it will be you that is defaulting on a signed agreement with your finance company and it will be you that gets a bad credit rating.

Keep up with your payments, get in touch with the finance company they have massive clout, try to get a Saturday call if they work saturdays??

if they've said they were display models, surely that had to have been stated when you purchased them, if you thought you were buying new, unused and ended up with display ones, they've not delivered what you purchased?

do you have it in writing anywhere that you were buying display models?

thanks for your replies

Good news. Store manager visited last night, inspected the sofas and agreed that there is some inherent design problem and I can choose replacement sofas from thir range to an equivalane value