Hello, I've got a similar problem with O2. I got the contract from Phones4u.

Can you let me know how you got on?

Thanks

Most well every mobile network provider that i know of give a 14 day cooling off period and under this period if you are not happy with the contract for whatever reason you can take it back , if the case is that you have no signal you have a right to take it back as they are not furfilling their part of the bargain by giving you network coverage

Hi,

I am 61 years old and working on finding out all about this, I have a total fiasco myself with Orange see my post under "02 problem."

I run my own business and have done since 1978, and the more I see of contracts these days, they are far from being in favour of the user. If you signed a no money back notice, then most likely you will not get your money back, however if the supplier is human, which sometimes I doubt if they are, your lack of signal should be taken into account.

I will let you know when I know more, be assured of that.

Farigag12

All,

I have problem. Can somebody offer some advice ?

I got a new contract with orange on saturday for £10 a month for 36 months.

I was under the impression that by common law that traders must provide a 10 day cooling off period for telecommunications.

Now here is the problem:

I am very happy with the price,contract period and handset but since starting the contract I have discovered that the signal at and around my place of work is absolutely none and is also not good where I live. In the contract it does state that there is no 14 day money back guarantee.

My question is surely this is an unforeseen cicumstance . I am entitled to a cancellation of my contract and does the law of 10 day cooling off period still apply if I have signed a piece of paper saying there is no 14 day money back ??

Urgent help and info would be much appriciated as I'm going back to orange shop on Saturday which will be 7 days from purchase.

Regards

Nick