hi

i am looking for some advice, i went and tried to take out finance on a sofa from dfs, but now feel that i was talked into it, after i came home and sat down and thought about it its not what i want, i feel i have jumped into it. . i have the credit agreement here and the man is going to phone the finance people tomorow to see about the finance. is there anyway i can cancel the agreement? i have not paid any deposit as it was on a 2yr agreement with 1st year payment free. any advice would be appreciated, thankyou

nichola x

as "you" approached dfs and no doubt signed a contract you have little come back, you could discuss it with dfs explain you want to do business with them but not on present terms.

Hi --- If you sign a credit agreement on the traders licenced premises the Consumer Credit Act does allow you to withdraw from the agreement in the very short timeframe before the creditor actually signs it.

The time period is very short and once the creditor has signed the agreement it becomes 'executed' and you cannot then withdraw. To withdraw from a prospective agreement you must contact the finance company or their broker and inform them of your intention to withdraw. This can be done by telephone but always back it up with a letter confirming the withdrawal.

You must ring and cancel the agreement first thing in the morning witnessed if possible then back it up with a hand delivered cancellation, get a signature for your future proof should it be brought into question, if you are unable send recorded delivery first class.

thanks for putting me right conman. i somehow assumed those rules only applied to cold calling, however i bow to your knowledge. so, as Nichola says dfs are going to phone the finance people tomorrow, Monday. she still has time to cancel agreement i would suggest she gets down to the store before they open quoting the consumer credit act backed up with a letter of cancellation. Nichola do get back to us with the outcome.

hi

thanks for everyones time of advice. just looked a the agreemetn the finance company is Hitachi Capital. i tried to phone last night to dfs but the store was closed, does anyone think i should send an email to the store as it has given me the email address? and also to contact hitachi this way, and also by phone later at 9 when it opens? and phone the finance after i have spoken to dfs?

thanks

nichola

HI

I have just came off the phone to dfs and they said that the finance has went through and that i can call them and cancel the finance but the suite has been orederd so i still have to pay for it? can anyone let me know what i should do

thanks

Hi Nichola ---- Well, seeing as the whole deal depended on the finance agreement going ahead and now the finance has legally been terminated, what do the "Muppets" expect you to do.?

Legally you have ended the sale agreement because it was always dependent on the finance going ahead right from the start, had you been paying in cash and placed a deposit they might have had some lever against you, but even then after such a short time they would not be able to prove they incurred any extra costs.

Phone them and explain that the whole deal was dependent on a finance agreement which has now been legally terminated under the consumer credit act, tell them that if they still want to deliver the suite, that providing it is free and there is no charge whatsoever, that you will of course accept it as a gift. !!!

Providing you have rung to cancel the finance and back it up in writing then .......I think it will end at that. !!!

: - )

hi

thanks conmankiller, it was this morning that they told me i would still have to pay for the suit if i ended the finance. so have not been back in touch with them or phoned the finance. i was waiting to see if anyone can gove advice on this. do you suggest ui just phone finance now and end the agreement then phone them to say basiclly what u have replied? i am just woried anything bad may come out of it? they said that all suites were made to order thats why i have still to pay for it.

just of the phone to the finance and they said that al ppaerwork etc goes to dfs so i would have to cancel it there, but dfs said to me this morning that i can phone the finace if i want and cancel but i will still have to pay for the suite. what do i do?

Hi --- Yes, definitely get onto the finance people now and tell them you wish to cancel and get a name of the person you talk to and time the call......they are recorded at times.

Then take or send recorded written confirmation that backs up your phone call.

They cannot make you pay for a suite where the intention was to pay by credit, where the credit agreement has subsequently been ended.

As if they have specially made your suite to order already, when the credit has not even gone through....they are having a laugh.

when i called dfs this morning they said the credit had went through. when i phoned the finance place hitachi, it asked for the agreement number but i only have the refence number that is on the paperwork. so should i now phone dfs and ask for the agreemnt number? or finance

Hi --- Is that agreement number the relevant number the finance people need. ?

If not... then ring DFS and ask for the relevant finance agreement reference number, they will have it... ....if they try being obstructive take the persons name and ask to speak to the Manager.

Be assertive, do not let them give you the runaround or mess you about. !!!

Even if they fail to give it, your name address POSTCODE and the date and store you used should be enough to cancel the finance, they will trace it somehow.

If you sign a credit agreement on the traders licenced premises the Consumer Credit Act does allow you to withdraw from the agreement in the very short timeframe before the creditor actually signs it.

how long is the very short timeframe?

how long is the very short timeframe?

Before a finance manager acting at the other end, actually signs the agreement on behalf of the finance company.

Just to offer some positive hope, to others who were terrified by this thread, I signed for a corner suite at DFS in Aberdeen yesterday, got home last night and discovered that it wouldn't actually fit in the room after all. When I spoke to the salesman today, he at first said that the order would be cancelled, then called back to say it wouldn't be cancelled until I had ordered another suite. This made me uncomfortable as I felt a little hemmed in. I called the manager however (Mr Bremner) who said it's fine with him, and the order is cancelled. Perhaps the salesman just wanted to protect his commission when we ordered another suite (understandable), but the bottom line is because I'm not being forced to, I WILL probably order another suite from DFS and perhaps not all stores are as bad as some think.