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held to ransom by swinton car insurance

Last post Sat, Nov 07 2009, 11:35 AM by angry at swinton. 59 replies.
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  •  Wed, Sep 02 2009, 12:13 PM

    Re: held to ransom by swinton car insurance

    remember people if you want to avoid gateway useless do nothing car insurance company stay away from swinton there part of the same group
    • Post Points: 5
  •  Wed, Sep 16 2009, 8:24 PM

    Re: held to ransom by swinton car insurance

    well still nothing to update you about gateway so slow car insurance as recommended by there partners swinton

    except 20th august they told me it was passed over to experto ...nearly a month ago now still no contact from experto and i have no contact for them

    also i excepted there offer on the 25th august ..still no letter of confirmation or cheque from them.. i told you in my ten reasons there fast...fast at doing bloody nothing ..heres the proof

    ................................WARNING.........................

    remember people when taking out insurance always ask who you will be insured by if they say gateway as recommended by swinton only a fool would continue

    • Post Points: 20
  •  Fri, Sep 25 2009, 11:34 PM

    Re: held to ransom by swinton car insurance

    its a month to the day since gateway crap/slow car insurance made me a offer that i excepted... and a month to the day they told me my claim was out of there hands and was handed to someone called experto...guess what ...yeahh you guessed it ...nothing... how long does it take to post out a cheque ..anyone know who experto is or have a contact number for them.....you got to laugh at swintons ..recommended insurers...i challenge the whole world to find me a more useless company than gateway do nothing so slow car insurance ....i think the word ..impossible ..springs to mind ..

    .................WARNING.............

    always ask when taking out car insurance through a broker especially swinton as to who will be your insurer if they say

    gateway ..i can promise you there absolutley useless and a total waste of time ...massive massive lessons learned here about this company i would hate for anyone to have to go through this company there not even good enough to insure my grannys tights

    • Post Points: 5
  •  Thu, Oct 08 2009, 4:19 PM

    Re: held to ransom by swinton car insurance

    well we enter another month ..so i think its time to give gateway so slow useless car insurance a bell

    i was on the phone 30 mins to them i was put on hold 3 times

    i ask .can you tell me why we settled on the 25th of august over 6 week ago and still we have not been paid

    i was told i will just put you on hold ..whist i find your details

    5 mins later a voice says can i have your date of birth

    i gave it to them ..

    they said i will pop u on hold again ...10 mins later

    another voice says .hello gateway can i help you

    and theres me thinking somebody already was ..what a fool i am

    i ask her about why they have not sent out any letter or payment from our settlement on the 25th of august

    she then transfered me to there total loss dept

    i ask them the same question why have we not had anything in writing nor payment from the settlement on the25th of august

    she says its because we had to stop the first cheque that we sent witrh the wrong amount on

    im thinking how did they do that .did they stop the postman outside our house as we have never recieved a payment with the wrong amount on...im thinking how long does it take to stop a cheque that hasnt been posted....

    so i asked her how come its took 6 week and my call today to find this out

    she apologiesed and said the payment will be sent out to my broker in the next few days...well guess were thats going then ..yes you guessed it it will be sent to swinton my broker not my home address so lets see how long gateway take to send it to swinton and for them to send it to me

    i then ask her about my claim that as been passed to experto if she could give me there phone number .she said she didnt have it ..i have to rephone gateway....and heres me thinking again i started this conversation with gateway how silly of me..to think there total loss dept would know this or be able to transfare me back to them

    i must stop stressing these people out with questions they cant understand

    after all im taking up there valuable time 3 diffrent people and 20 odd mins on hold

    so to some up todays call

    no decent answer to why its took 6 week and my call..to be told they had to stop a cheque i have never seen

    30 mins on phone 20 odd mins of hold

    3 diffrent people who hold u and pass you about

    i reckon theyve got a sneaky wager going on to see who can keep me on hold the longest

    ...........................warning....................

    only a fool would take insurance out with this 100% useless company that is highly recommended by swinton

    always ask when renewing who your insurer will be if they say gateway ..then its up to you

    nearly 18 month to get a settlement on a fully comp insurance ..and still not got it yet

    • Post Points: 5
  •  Thu, Oct 15 2009, 1:31 PM

    Re: held to ransom by swinton car insurance

    well gateway so slow car insurance as recommended by swinton said 1 week ago they would get payment sent out within a few days a week later still nothing ..i bet they blame the postal strikes...

    would you honestly want people like gateway to be your insurers

    you would have to be mad ...theres more get up n go in a tortoise with 3 broken legs

    remember people ...GATEWAY USELESS SO SLOW CAR INSURANCE.as recommended by swinton..have no interest in helping there members

    there only after your money guarenteed ... the challenge is still open ..i challenge the world to find me a more useless insurance company

    • Post Points: 20
  •  Thu, Oct 15 2009, 3:54 PM

    Re: held to ransom by swinton car insurance

    Swintons are owned by the delightful MMA Insurance whose address is 2 Norman Place, Reading and Gateways address is 2 Norman Place, Reading.

    Gateway, MMA and Swintons are all sister companies, you would have thought your local Swintons branch could make someone at gateway pull their finger out and send you a cheque

    • Post Points: 20
  •  Tue, Oct 20 2009, 10:23 AM

    Re: held to ransom by swinton car insurance

    still no payment coming up to 2 week now since i was told it would be posted out in the next few days.theres been no postal strikes as yet .its become a game..that im willing to carry on playing as it shows gateway and swinton in there true colours..

    useless....

    would you want these companies representing you..

    • Post Points: 5
  •  Tue, Oct 20 2009, 11:15 AM

    Re: held to ransom by swinton car insurance

    dacouch thats it..theres the reason why its taking so long ..gateway told me they would send payment to swinton my broker it must be the long walk down the corridor ..i did say they were fast at doing nothing more proof
    • Post Points: 35
  •  Tue, Oct 20 2009, 1:01 PM

    Re: held to ransom by swinton car insurance

    that is just taking the pi** telling u they will send it to your broker when there the same people in the same building

    bloody cowboys i will never use any of these companys

    • Post Points: 5
  •  Tue, Oct 20 2009, 1:26 PM

    Re: held to ransom by swinton car insurance

    angry at swinton:dacouch thats it..theres the reason why its taking so long ..gateway told me they would send payment to swinton my broker it must be the long walk down the corridor ..i did say they were fast at doing nothing more proof

    Angry at swinton

    Why don't you phone them to say that you will visiting their office the next day and will not leave their office, until you have a cheque in your hand.

    I have seen this happen with other companies and it is amazing how quickly the payment is made. There is nothing stopping Swintons account department, issuing a CHAPS payment to your account. Nothing apart from sheer laziness or incompetence.

    Huckster

    • Post Points: 20
  •  Thu, Oct 22 2009, 11:07 AM

    Re: held to ransom by swinton car insurance

    well people thats half the battle won ..swintons partners GATEWAY USELESS SO SLOW car insurance have finally paid up..

    remember i was fully comp they wrote car off within 48 hours of the bump and took 14 months and 2 days to pay

    to miss gob almighty at gateway who snarrled at me down the phone saying i will not be getting a better offer than the scrap value they offered me ...i say to you ..EAT YOUR WORDS ..

    i only got a better offer after some fantastic advice from dacouch...and settled with my rubbish car insurers on the 25th of august ..so any reasons why they took another 57 days and umpteen phone calls ..before paying me...no just total rubbish excuses...and 100% chit insurance company..

    these people scrapped my car without consent or notification....it was still running road worthy taxed and moted and needed a maximum of £25 spending on it..

    i have spent £s and £s on telephoneing these morons as they never ring you or email you spent hours on hold only to told someone will ring you back and even been cut off after holding for ages

    these buffoons who work for gateway so slow useless car insurance..have no idea i have supplied them with loads of reasons as to why this case should be took to court even video evidence of my path and the other partys i have proved a letter from the other party to be false...yet the other partys insurers said in writing .that i couldnt of been of as observant as i say ...so a piece of speculation against my right of way against him facing a red light after proving false info on there side so wot do GATEWAY USELESS SO SLOW CRAP CAR INSURANCE swintons best buddies do ..they have a brown pants day ..there frightened to death they sent me a email saying well the other party are a very big company..who gives a toot how big they are ..you were suppose to fight this case with the ammo i gave you against a piece of speculation not hide behind swintons desks..you bloody cowards...

    people .i have climbed and moved mountains just to try and get paid by swintons... gateway crap car insurers

    and im still fighting against these idiots wanting me to take a 50/50

    would you honestly want to go here theres no respect for there members and definatley no help from them

    remember people if you want cheap n nasty swintons gateway i can recommend

    • Post Points: 5
  •  Thu, Oct 22 2009, 4:36 PM

    Re: held to ransom by swinton car insurance

    well wonders never cease..i have just had a call from someone claiming to know all about this case

    well i tend to beleive him as he got my number and knew all about the recovery situation

    he says he totally agrees with me about the company....his words....and he stated that gateway stopped

    being interested in helping me from day 1 because i refused to hand over the car and that cost them money...i asked him to put it in this forum on moneysupermarket.com..he declined.he then wished me good luck....and put the phone down.....

    just to clarify .about why i never give them the car..the day of the bump was on a sunday morning..i phoned up monday morning explained the situation there and then they wrote it off over the phone ...i asked about the curtosey car i was told i cant have one as there writing mine off..and that someone would pick it up the following day..i told them do not send anyone to pick the car up as its still roadworthy and i desperatley need it for the next few days this was the first ever i will ring you back i got from them ....and guess what ..yes you guessed it they never did ring back...instead the recovery transporter turned up the next day ....i explained to him that i phoned my crap car insurers and told them not to send you out ...he said nobody phoned them ....i got back on the phone straight away as the recovery driver said i might not be insured in it now...so i ask why they have sent a recovery truck .and had to explain the whole rigmarol over again .( bear in mind i told them straight from my first ever phone call to them that they cant have the car for at least a few days... before they had even had a chance to arrange the recovery .....and i asked why no one phoned me back ..very busy was the reply...more like they didnt have the answers.......i then asked the question the recovery man put to me will i still be covered to drive this vehicle over the next few days..she said she didnt know i asked if you dont know what chance have i got of knowing..she said ..wait 4 it ...i will ring you back.....

    later that night i phoned them again...asked again will i be insured still to drive this vehicle they then said they have agreed to carry on my cover for the car for 3 more days then recovery will come back for it ..i agreed .....so .answer this gateway if the car was a right off why did you let me drive it for another 3 days ..

    so you see people straight from day 1 how useless this company is

    • Post Points: 5
  •  Tue, Oct 27 2009, 7:08 PM

    Re: held to ransom by swinton car insurance

    its just over 2 month now since i had to phone the useless people at gateway so slow do nothing car insurance..so i could find out what was going on ...were i was told its been passed over to experto ...not a thing from them either not a letter not a phone call not even a. e/mail .....im praying the experto people are not at no 2 norman place reading ..as it wouldnt suprise me

    remember people if you want a car insurance company that are rubbish in every department...swintons gateway should be your top priority ...theres nobody better at doing nothing absolutley nobody i can guarentee that

    • Post Points: 20
  •  Wed, Oct 28 2009, 5:14 PM

    Re: held to ransom by swinton car insurance

    http://www.bitterwallet.com/tag/swinton
    • Post Points: 20
  •  Sat, Nov 07 2009, 11:35 AM

    Re: held to ransom by swinton car insurance

    3 months to the day since the useless people passed the claim over to experto

    still nothing at all not a thing

    .............remember people...

    if you want to throw money away on 100% very very low standard car insurance look no further than the useless people at swintons gateway the challenge still runs i challenge you to find a more useless company than gateway as recommended by swinton ..

    • Post Points: 5
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