moneysupermarket.com User Community

Welcome to the moneysupermarket.com User Community. We appreciate your participation in our discussion forums, user reviews, and other interactive areas of our site. Sit down, make yourself a cup of tea and have a read of the following important information…

The forums are provided free of charge for Moneysupermarket.com customers to share experiences and to find help and advice on issues relevant to personal finance.

Your participation in the forums, including any comments, reviews, or other materials you post to our site, is subject to the standards described here in addition to those set out in our User Community Terms of Service. Please make sure you are familiar with them.

We require all posts to be polite, constructive and on-topic. By posting on our forums, you indicate that you accept both our User Community Terms of Service as well our Five Community Standards outlined here:

The Five Community Standards

1. Be respectful – Respect all forum members and experts and their opinions, as well as moderators and the job they are required to do. Please do not post duplicate messages or post in capital letters – members regard this as shouting. Do not use obscene language including characters such as *, !, ?, #, or $ to replace letters - children do read these messages. Remember that differences of opinion or a misunderstanding can be resolved without name-calling, insults and bullying. Please do not post private email addresses or contact details which are not already n the public domain.

2. Be legal – Do not make unproven or unfounded allegations against a company or individual. Be very careful using words such as “con”, “scam”, “fraud”, “cheat”, “swindle”, “thieves”, “crooks”, “criminals”, “deceit” or similar - regardless of the emotion you may be feeling. Consider your words carefully – don’t exaggerate or use innuendo. You are legally responsible for your posts and must be able to prove – in a court of law – that what you are posting has not caused material damage to the company or individual and is a true statement. Do not post a comment on an upcoming or on-going court case – you may be in contempt of court.

3. Be responsible – Remember that any advice or information given is the opinion of the forum member. Please be aware that some members may claim expertise or status that they do not possess; use discretion in following any advice. Do not deliberately mislead members with false, inaccurate or incorrect information. Do not advertise services or attempt to solicit business through the forum area. Do not engage in off-topic political or religious discussion. Do not impersonate a forum member, community moderator or moneysupermarket.com employee.

4. Be reasonable – Please do not post any copyrighted, unlawful, defamatory, discriminatory, insulting, vulgar, obscene or otherwise objectionable messages or material. Do not attempt to promote or publicise companies considered to be in direct competition with moneysupermarket.com. For customer service issues with Moneysupermarket.com, please email our team on:
customerservices @ moneysupermarket.com (removing the spaces). Please do not post links to alternative forums: it doesn't really help our members see if/how the problem was resolved.

5. Be up-front – Email addresses and links to websites should not be posted on the open forum. If you wish to contact other forum members - or you are happy for them to contact you - place your details in your profile. These must be personal email addresses or websites and not for commercial or business use. We do allow links to assist with a particular user query or help with further understanding but they must be to independent, governmental or professional bodies only. We will remove links to auction websites, sites containing 'Ads by Google' and any which we consider to be an attempt to generate revenue.

In other words: Be nice. Keep it clean. Be legal. Stay on topic. No spam. Thanks!

Breaking the Community Standards

If we believe you have violated these standards, we may take whatever action we consider appropriate, including editing or removing your posts or, in the case of severe or repeated violations, revoking your posting privileges or terminating your membership. Our decisions are final.

If you believe another user has violated these standards, please press the ‘Spam!’ button, send an email to the Community Editor, or alert a community moderator. We will review your report as soon as possible. Please remember that we may not be able to edit or remove a particular message immediately.

Although we actively monitor postings, we are not responsible for the content of any posts other than our own. Each post expresses the individual views of the author of that particular post and not necessarily the views of moneysupermarket.com Financial Group PLC, the Community Editor, or moderators of this community, or any entity associated with this website. We may, at any time, and without prior or post warning, close and/or remove discussions on message boards, as we feel appropriate. No discussion will be entered into.

Thanks for taking the time to read this. We look forward to reading your posts and hearing about your experiences.

Complaints
If you have a complaint about a post on this community forum, please feel free to respond directly to any concerns our members have raised - particularly if you feel they are inaccurate, untrue or portray an unfair picture of your company or you as an individual. You may also outline the detail of your complaint in an email to the Community Editor, graeme.delap @ moneysupermarket.com (removing the spaces around the @).

Media requests
If you are a media organisation looking to speak to some of our community members, please contact mediaresearchteam @ moneysupermarket.com (removing the spaces around the @). Unauthorised and unsolicited posts will be removed.

For further information, please read the moneysupermarket.com User Community Terms of Service.