Filled in forms Sunday 5th,emailed me back to say in principle loan agreed,just needed to call them for extra security ,so rang Monday,on queue for 40 minutes,then anwsered with no apology for waiting,finally having gone through everything yet again,rate jumped up to 8.7%,even though it is still advertised as 7.9%,steer clear,they say the rate is variable,yet it is still advertised as 7.9%.Pass on.