Thanks for the reply Jason,
I did read the small print and was aware of the connection and equipment charged which is deferred and reduced over five years. But what was not mention was a charge for moving house, so i phoned the customer services and was told that 1 free re-connection was allowed if you moved and stayed with them. Their definition of "free" needs to be clarified. Nothing is free it is deferred and it shoul both be advertised this way clearly and also on their support lines, rather than tricking and blatently lying to thier customers. I am still in dispute with them about the reconnection fee on moving my BB to another property. Requested phone transcripts but haven't heard anything since!