Well, many thanks for the replies, I have spoken to both DL and the repair shop many times this last year, it is only now that DL sent me a letter to say that they consider the claim to have never taken place and they consider the matter closed that I thought I would ask this question. I will follow the advice from Fiamold and put the money aside ...

Whilst you come across as a reasonable person, and your sentiments seem genuine, the total cost for making a call to an 0870 number is excessive, your company may not be raking in all of it but the company you lease the number from is, and it is quite likely that except from an initial outlay, it costs you nothing to run those lines (not including ...

In February 2006, another driver took the back bumper off my car, I later found that his details were false and unregistered. I asked Direct Line if I could buy back the claim so that I keep my no claims bonus, they agreed and said they would send me the bill as soon as they get it from the repair shop. This bill never arrived, I contacted Direct ...

0845 used to be 0345 and was advertised as lo-call, inferring it's cheap, I haven't come across an expensive 0845 number, unless I connect with my prepay mobile, looking at my landline phone bill it looks like 0845 numbers cost about 3.5p a minute. I do object to the term 'local rate' as a fifteen minute call to my bank costs over 50p, but the ...